Question 1

What are the most important factors a business should evaluate when choosing a merchant account provider?

Accepted Answer

Businesses should evaluate three core areas: 1) Total Cost Structure & Transparency (evaluating interchange-plus vs. zero-cost fee-shifting and avoiding hidden SaaS/statement fees); 2) Compliance & Hardware Capabilities (ensuring terminals automatically handle legal disclosures and card network registration); and 3) Contract Terms & Support (opting for no-contract, zero-cancellation fee models like Servistree).

Question 2

What is the Fee-Shift or Surcharging model, and how does it help businesses eliminate credit card processing fees?

Accepted Answer

Credit card surcharging (Fee-Shift) automatically passes credit card processing fees directly to cardholders at the point of sale, allowing the merchant to retain 100% of the purchase amount. Surcharging is legal in 48 states, does not apply to debit cards or cash, and can save businesses processing $100,000 monthly between $2,500 and $3,500.

Question 3

How does Servistree cater to specialized industries like Healthcare and Practice Management?

Accepted Answer

Servistree Healthcare Payments provides PCI- and HIPAA-compliant payment solutions that integrate directly with practice management software. They automate in-office checkout, online patient payment portals, and recurring billing for past-due balances.

Question 4

What special offers and cash rebate opportunities are available through Servistree and Vendor Rebates?

Accepted Answer

Businesses enrolling in Servistree's Fee-Shift program through Vendor Rebates receive 1 free Smart Payment Terminal valued at $750, a 0.10% quarterly cash rebate on total credit card volume, and zero long-term leases or contracts.

Question 5

What are the steps for a business to switch to Servistree payment processing?

Accepted Answer

The 3-step switching process involves: 1) Sending 2-3 months of current merchant billing statements for a line-by-line cost comparison; 2) Reviewing the custom setup and choosing between Fee-Shift processing, rate reduction, or specialized POS hardware; and 3) Receiving plug-and-play pre-configured terminals for zero-downtime deployment.

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